Ladder Supply Co. Resources
Frequently Asked Questions
Find answers about TrailerMate™, trailer access products, OEM programs, custom ladder development, manufacturing, fleet purchasing, dealer opportunities, shipping and support.
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Product Questions
Products & Applications
Learn more about the products and access solutions available from Ladder Supply Co.
What does Ladder Supply Co. offer? +
Ladder Supply Co. specializes in purpose-built ladder, trailer access and related commercial access solutions. Our current offering includes TrailerMate™ access systems, DeckMate products, adjustable stake ladders, ladder storage solutions and related accessories.
We also work with fleets, OEMs, trailer manufacturers, upfitters and other commercial customers on custom access applications and product-development opportunities.
Browse All Products →Who uses Ladder Supply Co. products? +
Our customers include owner-operators, transportation companies, fleets, farmers, ranchers, contractors, equipment owners, trailer dealers, municipalities, industrial customers, OEMs and upfitters.
How do I know which access product is right for my application? +
The right product depends on the trailer or equipment, deck height, attachment location, intended use and other application-specific requirements.
If you're unsure which product fits your application, contact our team with information or photos of your trailer and we'll help you evaluate the available options.
Ask About Your Application →Do you offer products for flatbed trailers? +
Yes. Trailer and flatbed access are major areas of focus for Ladder Supply Co. We offer multiple access products for flatbed and compatible trailer applications, along with storage and mounting accessories for select products.
Do you offer products for fifth-wheel and gooseneck trailers? +
Yes. The TrailerMate™ Fifth Wheel Access System is a compact TrailerMate configuration developed around fifth-wheel flatbed trailers and compatible gooseneck flatbed applications.
Trailer configurations vary, so compatibility should always be confirmed for the specific trailer before ordering.
TrailerMate™
TrailerMate™ Access Systems
Purpose-built access products for trailer owners, commercial operators and fleets.
What is TrailerMate™? +
TrailerMate™ is a family of portable trailer access products designed around the needs of trailers, transportation equipment and commercial applications.
What is the TrailerMate™ Owner Edition? +
The TrailerMate™ Owner Edition is a compact trailer access system featuring a 21-inch grab handle. It is intended for owner-operators, farmers, ranchers and individual trailer owners looking for a portable access solution.
The Owner Edition is not represented as OSHA compliant and should not be used where OSHA-compliant access equipment is required.
What is the TrailerMate™ Pro? +
TrailerMate™ Pro is being developed for professional, commercial and fleet applications. It uses the familiar TrailerMate platform while incorporating features intended for professional access requirements.
Final specifications, ratings and compliance representations should always be confirmed on the current product page before ordering.
What is TrailerMate™ Fifth Wheel Access? +
TrailerMate™ Fifth Wheel Access is a compact access system designed primarily around fifth-wheel flatbed trailers and compatible gooseneck flatbed applications.
Its smaller configuration is intended for applications where the additional size and reach of a full-size TrailerMate system are not necessary.
Can I purchase TrailerMate™ products for an entire fleet? +
Yes. Ladder Supply Co. supports fleet and volume purchasing. We can work with your team to evaluate applications, quantities, purchasing requirements and deployment across multiple trailers or locations.
Request Fleet Pricing →Engineering & Development
OEM & Custom Ladder Solutions
Ladder Supply Co. works with manufacturers and commercial customers on purpose-built access solutions.
Does Ladder Supply Co. work with OEMs? +
Yes. We work with OEMs, trailer manufacturers, truck body manufacturers, equipment manufacturers and upfitters on access solutions that can be incorporated into finished equipment or offered as an accessory.
Explore OEM Solutions →Can you design a custom ladder or access system for our equipment? +
Yes. Ladder Supply Co. can discuss custom ladder, step and access-system requirements for transportation, industrial and equipment applications.
Projects may involve adapting an existing platform or developing a purpose-built solution around your equipment, mounting requirements, production process and intended application.
What information should we provide for a custom project? +
Helpful information includes equipment drawings, dimensions, photographs, mounting locations, expected annual volume, operating environment, desired materials or finish, intended use and any applicable performance or regulatory requirements.
Don't worry if you don't have everything defined yet. Early-stage concepts are welcome and our team can help identify the information needed to evaluate the project.
Can you develop bolt-on or integrated access solutions? +
Depending on the application, custom projects may include bolt-on, weld-on or equipment-integrated configurations. The appropriate approach depends on the equipment, installation process and project requirements.
Can you prototype a new ladder or access concept? +
Yes. Product development may include concept evaluation, design refinement, prototyping, fitment review and production planning before a product moves into repeat manufacturing.
Do you offer private-label opportunities? +
Private-label and branded product opportunities may be available for qualified OEMs, manufacturers, distributors and high-volume commercial customers.
Contact us to discuss the product, anticipated volume, branding requirements and application.
Production
Manufacturing
From individual products to repeat OEM programs, we focus on practical access solutions built around real-world applications.
Where are TrailerMate™ products manufactured? +
TrailerMate™ products are manufactured in the United States with a focus on durable construction and long-term commercial use.
Can Ladder Supply Co. support production quantities? +
Yes. We welcome conversations about repeat production, fleet requirements and OEM programs. Production planning depends on the product, specifications, annual volume and delivery requirements.
Can products be manufactured to our specifications? +
Custom manufacturing opportunities can be evaluated around customer drawings, application requirements, mounting configurations, finishes, branding and production volumes.
Can you support custom finishes or branding? +
Depending on the project and quantity, custom finishing, labeling and branding options may be available for OEM, private-label and commercial programs.
Do you work with outside manufacturing partners? +
Ladder Supply Co. may work with qualified manufacturing and component partners as part of our product-development and supply strategy. Our focus is delivering a finished solution that meets the requirements established for the specific product or program.
Business Customers
Fleet, Dealer & Commercial Purchasing
Programs for organizations purchasing, reselling or integrating Ladder Supply Co. products.
Do you offer fleet or volume pricing? +
Yes. Fleet and volume pricing may be available based on product, quantity and purchasing requirements.
Request Fleet Pricing →Can I become a Ladder Supply Co. dealer? +
Yes. We work with trailer dealers, truck equipment dealers, fleet suppliers, contractor suppliers, industrial distributors and other qualified commercial partners.
Explore Our Dealer Program →Who should request a business account? +
Business accounts are intended for fleets, dealers, OEMs, contractors, municipalities, manufacturers and other organizations that need commercial purchasing support or expect repeat purchases.
Request a Business Account →Can Ladder Supply Co. support large multi-location customers? +
We welcome opportunities involving multiple locations, fleets and standardized equipment programs. Contact our team so we can understand your purchasing and deployment requirements.
Customer Support
Ordering, Shipping & Support
Do you ship throughout the United States? +
Yes. Ladder Supply Co. ships products throughout the United States and can support larger fleet, dealer and commercial orders.
How long will my order take to ship? +
Lead times vary by product, inventory, production schedule and order quantity. Check the individual product page for current availability or contact us for an estimated ship date.
Do Ladder Supply Co. products include a warranty? +
Warranty coverage varies by product. Please review our current warranty information and the documentation supplied with your product for applicable terms.
View Warranty Information →Can I order replacement parts? +
Replacement parts may be available for select products. Contact us with the product name, model and the part you need and our team will help identify the appropriate replacement.
I have a product idea. Can I send it to Ladder Supply Co.? +
We welcome conversations with customers, fleets, manufacturers and industry partners about access challenges and potential product applications. Contact our team to start a conversation.
Still Have Questions?
Let's Talk About Your Application.
Whether you're selecting a TrailerMate™, outfitting a fleet, developing an OEM access solution or looking for a custom ladder, our team is ready to help.
